At Wylie Gadget, we want you to be fully satisfied with your purchase. Please read our Returns & Refund Policy carefully to understand your rights and how we handle returns.
1. Eligibility for Returns
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You may request a return or exchange within 7 days of receiving your order.
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The product must be unused, in its original packaging, and in the same condition as delivered.
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Products that are damaged during shipping or are defective upon receipt are eligible for return or replacement.
2. How to Initiate a Return
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To start a return, please contact our customer support team within 7 days of delivery at [email protected]
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Provide your order number, contact details, and reason for return.
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Our team will guide you through the return process and provide instructions for shipping the product back if applicable.
3. Return Shipping
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For returns due to damaged or defective items, Wylie Gadget will cover the cost of return shipping.
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For all other returns, the customer is responsible for return shipping charges.
4. Refund Process
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Refunds will be processed after we receive and inspect the returned item.
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Approved refunds will be issued as a cash refund on delivery for your next order or via an agreed method since payment is COD only.
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Please note refunds may take up to 10 business days to process.
5. Non-Returnable Items
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Products that have been used, damaged by the customer, or missing original packaging are not eligible for returns.
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Personalized or custom-made products cannot be returned unless defective.
6. Exchanges
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Exchanges are subject to product availability. If the requested product is not available, a refund will be issued instead.
7. Contact Us
If you have any questions or need assistance regarding returns or refunds, please contact us at:
Email: [email protected]